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We get asked a lot of questions, so we pulled this FAQ together to help answer the most commonly asked questions. If you still need information, please email us at service@haydntrumpets.com. We'll get back to you within one working day.
Q: Why do you only have one trumpet model for sale? A: Our goal was to make the ideal student trumpet:
We could make a less expensive horn, but we'd be skimping on materials and finish. We could make a more expensive model, but we'd be entering the professional level. Either way, we would be making a trumpet that wasn't an appropriate student trumpet. - Back to Top - Q: What is a “student” trumpet? A: A student trumpet is simply a standard trumpet intended for student use. It is no different in size, shape or key (Bb) than other trumpets. Typical student trumpets are made of lower quality materials and without features such as a 1st slide thumb saddle and 3rd slide waterkey. Often these trumpets don't stand up to student use, or need to be replaced as the player progresses. Intermediate-level trumpets are made of higher quality materials and have all of the features of professional models. Traditionally these trumpets have cost between $600 to $900 dollars. Our trumpet is made with the high quality materials and full features found in intermediate level instruments. We can offer this level of trumpet to you for significantly lower price because we sell directly to you through our online store. The benefit to you: you get an intermediate-level trumpet at a student-level price. - Back to Top - Q: Will I find Haydn Trumpets at my local music store? A: No. If we sold our trumpets through the music stores, you would pay a significantly higher price. - Back to Top - Q: But isn't it important to try out a trumpet before buying it? A: Yes. That's why we offer our risk-free guarantee: you can try our trumpet for 30 days. If you aren't completely satisfied, send it back for a full refund. - Back to Top - Q: Shouldn't I be buying a trumpet from a manufacturer that has been around a long time? A: You can, but you will pay considerably more money. We believe our trumpet is on par with the higher-priced models offered by the traditional instrument companies. - Back to Top - Q: What makes your trumpet so good? A: First and foremost, we're trumpet players ourselves. So when we set out to design our trumpet, we knew what we wanted. We started by testing many, many horns. They ran the gamut from totally unplayable to very nice, open, sweet-sounding models. Our testing showed us what worked – and what didn't – in a student trumpet. We took what we learned and set out to produce a trumpet that met our precise requirements for design, materials and finish. Once we had a prototype we put it through its paces. We played it over and over, took it apart and put it back together again and again, and basically treated it like a student might. It held up perfectly. We believe our horn represents the best balance of quality and price for the student musician. - Back to Top - Q: Can you guarantee the quality of each horn you sell? A: We test each Haydn horn before we ship it. We make sure it meets all of our standards before we ask it to meet yours. We're so sure you'll be happy with your Haydn Trumpet that we offer a money-back guarantee. - Back to Top - Q: Do I have to do anything to a trumpet before my student plays it for the first time? A: We take care of that for you. Before we
ship your trumpet, we oil the valves and lubricate the slides – so
the trumpet is all ready for your student to play the day it arrives.
And we provide
a full set of lubricants and instructions to help your student maintain
the trumpet. - Back to Top - Q: Shouldn't we buy a used trumpet? That's what our band director recommended. A: It sounds a lot easier than it is. There are a lot of used trumpets offered through online auctions, but you're dependent on the seller's description and photos. We've bought several trumpets this way, with mixed results. You can also buy through your local classifieds, but this requires a lot of time and effort as you chase down ads. In either case, you still end up paying a considerable amount – usually for an instrument that needs repairs. The bottom line? Unless you already know trumpets, it's difficult to buy used. At Haydn Trumpets, our mission is to simplify the trumpet-buying process by making new, high-quality trumpets affordable and accessible. - Back to Top - Q: If I buy from you, do I have to buy online? A: Almost all of our orders come to us through our online store. We use the latest technology to ensure our site is completely secure. You can read our security and privacy policy. If you are still uneasy about buying online, call us at 1-888-224-4761 and we'll take your order by phone. - Back to Top - Q: Where are Haydn Trumpets manufactured and assembled? A: Our trumpets are manufactured and assembled to our strict design specifications by our manufacturing partner in Asia. We are often asked if our horns are just more "cheap Asian imports." The answer is No. We have tried a great number of Asian-made instruments and agree that the quality on many of these is often well below par. But we have found the same issues with some European and USA manufacturers as well. The lesson we have learned is not to judge a manufacturer by its location, but by its quality. We feel that our horns are of the best quality available anywhere. Yes, they cost more than some others, but quality costs. If we weren't sure of their quality we couldn't offer them with our 30 day no risk guarantee. - Back to Top - Q: Where can I get parts for my Haydn Trumpet? A: Parts can be obtained directly from us. Just email us at service@haydntrumpets.com. - Back to Top - |
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